Northstar Hotels3h 42m
Revised launch timeline?
Awaiting replyClient accountability for service teams
Spot the client message your team is about to miss.
heedloop watches the gaps between questions and replies across your client groups—so account leaders can step in before silence becomes an escalation.
Built for agencies and service businesses managing 10+ active client groups.
Accountability feed
What needs attention
Kanso Living18m
Final media plan approved
ResolvedDaily pulse
9 accounts on track2 decisions · 4 next steps capturedBuilt around the way client service actually works
QuestionsCommitmentsResponse timeAccount health
The hidden servicing gap
Client churn rarely starts with a dramatic moment.
It starts with a question that sits unanswered. A commitment no one remembers making. A client who has to follow up twice.
heedloop turns those quiet misses into a clear, actionable queue for the people responsible for the relationship.
Client asks
A request lands inside a busy group conversation.
Team assumes
Everyone believes someone else has picked it up.
Silence compounds
The client follows up—or quietly loses confidence.
The accountability layer
Signal for every level of client servicing.
Immediate intervention when it matters. A concise daily view for leadership. Evidence that helps the team improve over time.
Ignored-question radar
See which client request is still waiting, how long it has waited, and who should step in—before silence becomes an escalation.
Daily pulse
Get the signal from every active client group: open questions, decisions, commitments, and what needs attention next.
Accountability analytics
Understand response-time patterns, unresolved-item trends, and team load without turning client servicing into surveillance.
How it works
From group noise to a clear next action.
Define the client groups that matter, identify your team, and set service windows for each account. heedloop does the watching and gives the right person a concise intervention point.
- 1Choose coverage
Select the active client relationships that need oversight.
- 2Set accountability
Map your team, account owner, and response expectations.
- 3Act on the signal
Receive focused alerts and a daily view of what remains open.
Daily pulse · 8:45 PM
Northstar Hotels
Pulse: 34 messages today. Launch planning moved forward, with one client question still awaiting a response.
!
Needs attention
Maya asked for the revised launch timeline at 2:18 PM.
✓
Decision / next step
Rhea will share the final media plan by 11 AM tomorrow.
One screen. No transcript to reread.
Designed around trust
Client conversations deserve deliberate safeguards.
Tenant-aware by design
Each workspace is treated as its own boundary from the first product version.
Purpose-limited retention
Raw conversation data is designed for short retention, with explicit deletion paths.
Quiet operational logs
Message content and participant identifiers do not belong in application logs.
Founding design-partner cohort
Help shape the accountability layer your agency needs.
We are inviting a small group of agency leaders to influence the first version of heedloop. Tell us where client communication breaks down today.
- ✓ Early input into alerting and reporting workflows
- ✓ Direct access to the founder during the pilot
- ✓ No client conversation data required to apply